FIXIA PRIVACY POLICY
This Privacy Policy explains how Fixia Limited ("Fixia", "we", "us", or "our") collects, uses, discloses, and protects personal data when you access or use the Fixia Platform.
By using the Platform, you agree to the collection and use of your information in accordance with this Policy.
1. INFORMATION WE COLLECT
We collect information to provide, improve, and secure the Platform, including:
- Full name, email address, phone number, and account credentials
- Profile images and verification documents
- Booking history, messages, reviews, and payment-related information
- Device type, IP address, operating system, and usage patterns
- Location data (where enabled)
2. HOW WE USE YOUR INFORMATION
- Manage user accounts and verify identity
- Facilitate bookings and platform transactions
- Process payments and handle disputes
- Send notifications, support responses, and service updates
- Detect and prevent fraud or security threats
- Improve platform features and user experience
- Comply with applicable legal obligations
3. HOW WE SHARE INFORMATION
We do not sell your personal data. We may share data with:
- Other Users: Contact and booking details shared between Customers and Service Providers to facilitate services.
- Service Providers: Trusted third parties (payment processors, cloud hosting, analytics) assisting in Platform operations under confidentiality agreements.
- Legal Authorities: Where required by law or to protect rights, safety, and property.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
4. DATA SECURITY
We implement industry-standard security measures including encryption of sensitive data, secure access controls, and monitoring systems. Users are responsible for keeping account credentials confidential.
5. DATA RETENTION
Account data is retained while your account is active. Transaction data may be retained for legal and operational purposes. Data is securely deleted or anonymized when no longer needed.
6. YOUR RIGHTS
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
7. COOKIES
We use cookies to store preferences, enable authentication, and analyze usage. You may manage cookie preferences in your browser or device settings.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Significant changes may be communicated directly, and continued use constitutes acceptance of the revised Policy.