Data Protection

Privacy Policy

Last Updated: January 2026

1Information We Collect

To provide a secure marketplace, we collect information that identifies you:

  • Account Data: Name, email, and phone number.
  • Identity Verification: For Artisans, we collect government-issued IDs and trade certifications to maintain our "Vetted" status.
  • Location Data: To match Customers with the nearest available Experts.
  • Transaction History: Details of jobs posted, quotes sent, and payments made via our escrow system.

The Fixia Commitment

"We do not sell your personal data to third-party advertisers. Your contact information is only shared with an Artisan once you have funded their quote in escrow."

2How We Protect Your Data

Fixia employs industry-standard SSL encryption for all data transmissions. Our payment processing is handled by PCI-DSS compliant partners, ensuring your card details are never stored on our local servers.

3NDPR Compliance

In accordance with the Nigeria Data Protection Regulation (NDPR), you have the right to request access to your data, correction of inaccuracies, or the permanent deletion of your account.

Have questions about your data?Contact our Privacy Team →